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Quality control

Quality control you can audit

Every batch leaves timestamped photos, counts and a classified defect log in your dashboard within 24 hours.

The five steps

Steps 1–2 run before purchase; steps 3–5 run on every sourced batch and on your own inbounds when you request inspection.

  1. 1 · Supplier vetting

    Business license and export record verified; past batches scored on defect rate, lead-time slippage and dispute behavior. Suppliers whose batch defect rate stays above 4% for two consecutive orders are removed from quoting until they pass a re-audit.

  2. 2 · Pre-purchase sample (optional)

    One sample at cost, photographed from six angles and measured packed, shipped to you or held as the reference unit for the batch.

  3. 3 · Inbound AQL 2.5 sampling

    Sample size follows ISO 2859-1 general inspection level II: 32 units for a 500-unit batch, 80 for 1,200. Each unit is checked against the reference: dimensions, finish, function, packaging. The batch passes at acceptance quality limit 2.5 for major defects and 4.0 for minor ones.

  4. 4 · Defect classification

    Every fault is photographed and logged in one of three classes; the class decides what happens to the batch.

    Critical

    Unsafe or unsellable: cracks, sharp edges, leaks, wrong product entirely. Acceptance number is zero, a single critical defect fails the batch.

    Major

    Would cause a customer return: glaze flaws on the visible face, misprinted logos, wrong color shade. Tolerated up to AQL 2.5 across the sample.

    Minor

    Visible on close inspection but unlikely to cause a return: faint tooling marks, small box scuffs. Tolerated up to AQL 4.0 across the sample.

  5. 5 · Photo report within 24h

    The batch record shows the verdict, counts against the ASN or purchase order, the defect log with close-ups and the inspector's notes. A failed batch is resolved there: rework, credit or re-source.

The photo-evidence policy

Photos are taken at fixed points, by procedure:

  • Cartons at the dock, before anything is touched.
  • Seals, before opening.
  • Counts, laid out per SKU.
  • Every defect, one close-up per fault with its class.

Everything is retained for 12 months and downloadable from the batch record.

Ceramic vases under defect inspection at QC bench 2
Illustrative example. QC bench 2, defect close-up station, batch B-3391

What we owe you when it goes wrong

Published targets backed by credits; every payout is its own wallet line item.

IssueOur commitment
Missing at receivingWallet refund or replacement, the count photos decide, within 48h
QC failRework, credit or re-source, you choose from the batch record
Lost by carrierRefund after claim, 30 days maximum, we chase the carrier, not you
Damaged on arrival (customer photo)Refund on the customer's photo, no return shipment needed
Refunds are credited at landed cost (product + inbound freight share) plus any fulfillment fee already charged.

What sampling cannot catch

AQL 2.5 is a sampling standard, not a guarantee that every unit is perfect. Inspecting 32 of 500 units reliably catches a systemic problem; a single flawed unit can slip through. Visual inspection does not replace laboratory testing for food safety, electrical compliance or chemical content.

If that matters for your product, ask for a 100% piece-by-piece inspection, quoted per SKU. When a slipped unit reaches a customer, their photo is enough for a refund.

See it on your first batch

Send one carton; the photos and counts follow within 24 hours.

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