About & quality · Yiwu, Zhejiang
Quality control you can audit
Most fulfillment providers say they inspect your goods. We show you: every batch that enters our Yiwu warehouse leaves a trail of timestamped photos, counted quantities and a classified defect log — sitting in your dashboard within 24 hours, not in a filing cabinet in ours. This page describes exactly what we check, what each defect class means, and what we owe you when something goes wrong.
The five steps, in order
Steps 1–2 run before we spend your money; steps 3–5 run on every batch that arrives at the dock — sourced by us or shipped by you with inspection requested.
1 · Supplier vetting
Before a factory can appear in your quotes, we verify its business license, review its export record, and score its history with us — defect rates, lead-time slippage and dispute behavior from past batches. Suppliers whose batch defect rate stays above 4% for two consecutive orders are removed from quoting until they pass a re-audit.
2 · Pre-purchase sample (optional)
For a new product or a new supplier, we order one sample at cost. Our team photographs it from six angles, weighs and measures it packed, and either ships it to you or holds it in Yiwu as the physical reference every later unit is compared against. Most merchants sample once per product, then reorder without.
3 · Inbound AQL 2.5 sampling
When a batch arrives, we draw a sample sized by ISO 2859-1 general inspection level II — for a 500-unit batch that means 32 units, for 1,200 units it means 80. Each sampled unit is checked piece by piece against the reference: dimensions, finish, function, packaging. The batch passes at acceptance quality limit 2.5 for major defects and 4.0 for minor ones.
4 · Defect classification
Every fault found in the sample is photographed and logged in one of three classes. The class — not an inspector's mood — decides what happens to the batch.
CriticalUnsafe or unsellable: cracks, sharp edges, leaks, wrong product entirely. Acceptance number is zero — a single critical defect fails the batch.
MajorWould cause a customer return: glaze flaws on the visible face, misprinted logos, wrong color shade. Tolerated up to AQL 2.5 across the sample.
MinorVisible on close inspection but unlikely to cause a return: faint tooling marks, small box scuffs. Tolerated up to AQL 4.0 across the sample.
5 · Photo report in your dashboard within 24 h
Within 24 hours of inspection, the batch record in your dashboard shows the verdict, counted quantities against the ASN or purchase order, the full defect log with close-up photos, and the inspector's notes. If the batch failed, the same screen is where you choose the remedy — rework, credit or re-source — so decisions happen in hours, not email threads.
The photo-evidence policy
Photos are taken at fixed points, by procedure — not when an inspector happens to think of it. For every inbound batch we photograph:
- Cartons at the dock — outer condition before anything is touched, so transit damage is documented against the carrier, not against you.
- Seals before opening — intact or broken, photographed before the knife comes out.
- Counts — units laid out or stacked per SKU so the received quantity is visually verifiable, not just a number someone typed.
- Every defect found — a close-up per fault, tagged with its class and the unit it came from.
Everything is retained for 12 months and downloadable from the batch record — long enough to cover chargeback windows, carrier claims and supplier disputes.
A typical batch record
Batch B-3391 (500 ribbed vases, Chaozhou Meiyu): 18 dock and seal photos, 6 count photos, 32 units inspected, 1 major and 2 minor defects logged with close-ups — verdict Passed — report delivered 19 h after arrival.
What we owe you when it goes wrong
Written commitments, not case-by-case goodwill. Each row is part of your account terms and every payout lands in your wallet as its own line item.
| Issue | Our commitment |
|---|---|
| Missing at receiving | Wallet refund or replacement — the count photos decide, within 48 h |
| QC fail | Rework, credit or re-source — you choose from the batch record |
| Lost by carrier | Refund after claim, 30 days maximum — we chase the carrier, not you |
| Damaged on arrival (customer photo) | Refund on the customer's photo — no return shipment needed |
What sampling honestly cannot catch
AQL 2.5 is a sampling standard, not a guarantee that every unit is perfect. Inspecting 32 of 500 units will reliably catch a systemic problem — a bad glaze run, a wrong-size print — but a single flawed unit in an otherwise clean batch can slip through, and our visual inspection does not replace laboratory testing for food safety, electrical compliance or chemical content. If a defect rate under the AQL threshold still matters for your product, ask us for a 100% piece-by-piece inspection — we quote it per SKU before the batch ships from the supplier. And when a slipped unit does reach a customer, the last row of the table above applies: their photo is enough for a refund.
Put your stock 90 minutes from the factories
Open a free account, send your first carton, and watch it hit the shelf within 24 hours — with photos to prove it.