How can we help?
Search the guides, or browse by topic below. Most answers take under three minutes.
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Getting started
- Create your account and merchant code
- Top up your wallet for the first time
- Choose between inbound, sourcing and catalog
Inbound & receiving
- How to declare an ASN
- Carton labeling requirements
- What happens during receiving QC
Orders & shipping
- Upload orders by CSV
- How we choose the shipping line per order
- Where is my tracking number?
Billing & wallet
- Understanding wallet line items
- How storage is calculated and billed
- Download invoices and monthly statements
Sourcing & QC
- Submit your first sourcing request (RFQ)
- Reading a quote comparison
- QC photo reports explained
Integrations & API
- Connect Shopify or WooCommerce
- REST API quick start
- Webhooks for tracking events
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Still stuck?
Email support@fulfido.com — replies within one business day (Yiwu time). Signed-in merchants can also use in-app chat from the portal, answered by the same team that runs the warehouse floor.