Track your order
Enter the tracking number from your shipping confirmation email.
Tracking questions
Tracking hasn't updated in 48 hours, is that normal?
Usually, yes. Parcels are scanned only at the next facility; the flight out of China and import customs can take 2–4 days with no scans between. After 5 days without a new scan, contact the store you ordered from; they will open a carrier trace.
Why did my parcel leave China quickly and then slow down?
The first scans come within hours of each other: our fulfillment center, the carrier's sort center and export customs are close together. The parcel then joins a consolidated air line-haul and queues in import customs, several days without scans, until the local carrier takes over.
I entered the wrong address, what do I do?
Contact the store you ordered from as fast as possible. The address can be changed free of charge until the parcel leaves the warehouse. After that, the store can request a carrier intercept, which works in some countries but is never guaranteed.